Eleni has 20 years of experience working on customer facing teams. She began her career in sales and transitioned to Partner & Customer Success in 2009. Since then, she has held both individual contributor and leadership roles at Achievers, Black Duck Software, Callminer, and Fairmarkit, to name a few. She holds an MBA from Babson College.
 
Her most recent start-up experience is as Fractional VP of Customer Success at CoachEm. She is also a co-founder of Boston Founders Forum. This Think Tank was created over a year ago and aims to foster impactful collaborations by forging a united startup community in Boston through unique meetups. In this role she also serves as a consultant, advisor, and coach to SaaS startups.

With extensive B2B and B2C client-facing experience in Account Management, Customer Success, and Client Operations. Kith Hanks is a customer advocate and champions the Voice of the Customer. 

Keith challenges the status quo by identifying innovative solutions and leveraging emerging technologies to solve unique business challenges. Keith is adept at bridging the gap between a brand’s vision and technology implementation, ensuring seamless alignment to deliver measurable impact.

Keith has successfully managed a portfolio of over 75 accounts across 10 industries, including enterprise clients such as IBM, Lowe's, Macy's, Terminix, and TruGreen. He also brings valuable startup and digital agency experience, collaborating on go-to-market strategies, user education, and product enablement initiatives.

Outside of work, Keith is a chicken parm enthusiast, always seeking new takes on the dish and exploring culinary creativity.

Kevin is the Founder of MasteryCX and a seasoned customer success professional with a track record of leading global teams and driving transformative customer outcomes.  With over 20 years of experience in customer success and leadership, Kevin is passionate about the role of emotional intelligence in creating exceptional customer experiences. He’s helped organizations align team dynamics with customer needs, fostering stronger relationships and higher satisfaction rates. Today, Kevin will share insights on how emotional intelligence can shape customer success.

You can find Kevin on Linkedin here.

In my career I've been fortunate to launch and build premium entertainment brands whose products I am passionate about. As a seasoned business development and account management professional with extensive experience in the tech and media industry, I pride myself on being a versatile and dynamic leader, with a proven track record of delivering results.

Enterprise sales leader skilled at sourcing and qualifying prospects, managing and closing deals. Expertise in selling complex technical messaging solutions to advance the missions of non-profits; social impact organizations; health, educational and political campaigns; government entities; and corporations.

Messaging technology innovator who creates platforms and content to promote state-of-the-art messaging applications including: @Mssg to help non-profits launch Facebook Messenger campaigns; the Chat Bubble podcast; @Mssg case studies and opt-in newsletters at http://atmssg.com; and http://f.atmssg.com for creating deep links into text message marketing campaigns. 

Frequent speaker on messaging campaigns at conferences such as Public Interest Network, Netroots Nation, Stanford Mobile Health Summit, Nonprofit Tech Conference (NTEN), The Resource Alliance’s Fundraising Online and Internet Week.

Terinee Pooler is a dynamic technology leader, expert in data management, analytics, and strategic communications. With experience at top firms like Datadog, New Relic, and PatientPop, she excels in driving business growth, managing enterprise accounts, and expanding revenue pipelines. Terinee is Currently pursuing a Master’s in IT Management at Georgetown University, Terinee blends technical expertise with business strategy to shape the future of innovation and equity.